Problem: The client is unable to register their site to their WPML account, despite having previous experience with another site. Solution: If you're experiencing issues registering your site to your WPML account, we recommend checking that you are entering the license key in the correct section. It's important to enter the WPML license key in the WPML section, not the Toolset section, even though both are part of the same company and appear on the same screen. Additionally, ensure that when adding the site to generate the license at https://wpml.org/account/sites, you use the exact URL format as shown in your WordPress admin under Settings > General. This includes the correct use of http or https and www or non-www.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues at https://wpml.org/known-issues/. Please also verify that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket for further assistance at WPML support forum.
