Problem: The client was experiencing critical errors on their Elementor-driven site after activating WPML, which resulted in the site not loading correctly and Elementor not working when editing pages.
Solution: First, we recommended increasing the WordPress memory limit to at least 128MB, which is the minimum requirement for WPML
We also noticed that the WPML String Translation addon plugin was not installed, and we advised the client to install it.
We requested the client to enable the WordPress debug.log to identify any PHP errors by adding the following code to the wp-config.php file:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Eventually, the client discovered that the issue was due to buggy coding in a theme file and resolved it themselves.
If you're experiencing similar issues, we recommend trying the steps above. However, the solution might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
