Problem: The client created a staging site using WPVivid and noticed that the translation settings for Forum/Topic/Reply defaulted to not translatable. They were curious why this happened and how to ensure these settings are retained during staging setups. Solution: We suspect that something might have gone wrong during the migration process, which should not normally occur if everything was correctly migrated. To avoid such issues in the future, we recommend using the Duplicator plugin for migrating your site. This plugin should handle the URL-replacing process effectively and migrate all data without issues. You can find the Duplicator plugin here: https://wordpress.org/plugins/duplicator/ For detailed documentation on how to use the Duplicator plugin, visit: https://snapcreek.com/duplicator/docs/ Here is a tutorial on how to use the Duplicator plugin: https://www.youtube.com/watch?v=3YDQ3Ey_2wY After migration, remember to register WPML on your new site and enter the new key. You can manage your sites and keys by logging into your WPML account and navigating to the "Sites" page at https://wpml.org/account/sites/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance.
Problem: The client was experiencing an issue where the Spanish translation of a forum topic was missing, even though it existed in the English version and in the Admin Dashboard. Solution: We recommended following the steps outlined in our errata page for the issue with BuddyBoss missing forum assignment in translated discussions. Here is the link to the errata:
If the solution provided is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
