Problem: The client is unable to add new translations using WPML on their development website. Despite existing translations working correctly, any attempt to add new translations, such as German, results in a failure with the message that WPML tried to translate the page three times and failed. Solution: The issue is due to an operational disruption with Amazon Web Services (AWS), particularly affecting services hosted in the N. Virginia region. This disruption is causing certain services to be impaired or unresponsive, which impacts the functionality of WPML. We recommend monitoring the AWS official service health status here: https://health.aws.amazon.com/health/status. We have contacted AWS Support for urgent mitigation and are actively monitoring the situation. We will provide updates as they become available.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is attempting to translate the footer of their website using WPML's Advanced Translation Editor (ATE) with an Elementor Button widget. The issue arises where the Button Text field is missing in ATE for numeric values, even though it appears correctly for the first button on the page. Solution: 1. Search for the numeric values directly using the search input box in ATE. 2. Ensure all WPML plugins are updated to the latest version. This can be done from the Plugins >> Add New Plugin page, by clicking the Commercial tab and then the “Check for updates” button. More details can be found here: WPML Plugin Update Instructions. 3. If the Elementor button element XML is added, remove it from WPML >> Settings > Custom XML Configuration section. 4. Edit the default language Elementor Footer template, make a small change to reload the translation, then open the translated template in ATE and search for the button text to add the translation.
If these steps do not resolve the issue, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
