Problem: You are developing a website using the Ekko theme with WPBakery and encountering issues where page components are not available for translation in the Advanced Translation Editor. You have tried adding a custom XML configuration, but it did not resolve the issue. Solution: Each custom page builder widget requires a proper configuration to be translatable with the WPML Translation Editor. This configuration is typically the responsibility of the theme or plugin author. Since your theme is marketed as WPML-compatible, we recommend contacting KeyDesign to report the issue (https://keydesign-themes.com/). Additionally, you can create a custom XML configuration yourself and save it at WPML > Settings > Custom XML Configuration. For guidance on maintaining compatibility with WPML, you can refer to our WPML Developer Guide (https://wpml.org/documentation/support/maintaining-wpbakery-page-builder-compatibility-with-wpml/). If you need further assistance, feel free to contact us, and we can help you create configurations for one or two widgets.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
