Problem: The client was experiencing a fatal error when trying to activate the WPML plugin after migrating their website. They followed the initial steps of removing the
icl_sitepress_settings
key from the
wp_options
table and rerunning the setup, but the issue persisted. Additionally, they encountered a connection issue to wpml.org and had mixed content issues on their site. Solution: We recommended enabling the WordPress debug log to capture more specific error details. This involved editing the
After reproducing the issue, the client was to check the debug log for errors and share them for further analysis. For the connection issue, we suggested checking server caching and manually updating the WPML registration status by navigating to Plugins > Add new > Commercial and clicking the "check for updates" button. If WPML still showed as registered, it indicated a false-positive due to caching. For complete removal of WPML and its data, we provided a link to our documentation on resetting WPML: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/
If these steps do not resolve your issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
