samuelR-21

Problem:
The client needs assistance on how to open the chat for support with the WPML support team.
Solution:
We explained that to initiate a live chat session, the client should attempt to open a new support ticket. If a supporter is available, the live chat option will automatically be offered. We provided a link to the WPML support forum where the client can follow the steps to report a new issue and potentially start a chat: https://wpml.org/forums/forum/english-support/.

Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.