Problem: The client is unable to complete the WPML setup wizard and encounters an error message: 'Sorry, you are not allowed to access this page.' This issue may be related to insufficient WP memory limit or a plugin compatibility issue. Solution: 1. Increase the WP memory limit by adding the following lines to your wp-config.php file:
If your hosting provider limits these settings, contact them to request an increase.
2. To test for a plugin compatibility issue: - Create a full website backup. - Disable all plugins except WPML and its add-ons. - Check if the issue persists. - If not, reactivate your plugins one by one to identify the problematic plugin. - If the issue still occurs with only WPML active, switch to a default theme like TwentySeventeen and test again.
Perform these steps preferably in a staging environment. Verify the changes on the WPML >> Support page.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
