shaunC-4

Problem:
The client reported issues after downloading the OTs installer, noting that the WPML plugin was missing and encountering a database error indicating that certain tables did not exist. Additionally, the client was unable to view content for translation when clicking the '+' in the WPML interface.

Solution:
We advised the client to follow these steps:
1. Visit the errata page for missing database tables at https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/ and apply the suggested fixes.
2. Remove the 'wpml_string_table_ok_for_mo_import' key from the '_options' database table.
3. Clear the website's cache to see if the issue persists.
4. Increase the WordPress memory limit by adding the following instructions from this link: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit
5. Ensure to back up the website fully before making any changes.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.