Problem: The client had manually translated their website pages and implemented a custom URL structure for language versions before installing the WPML plugin. After installation, the translated pages were breaking despite disabling translation features in the plugin settings. Additionally, the client wanted to use a basic language switcher without affecting the existing URL structure. Solution: We suggested checking the website from a different browser or device to ensure that the issue was not related to cached data, as the pages appeared to function correctly from our end. For the issue of translating the navigation which was not allowing new menu items to be added, we created a separate support ticket to address it specifically, ensuring focused assistance and better tracking of the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
