stevenK-22

Problem:
If you're experiencing server errors on your site that make it very slow and often go away when you reload the page, we have identified a potential solution.
Solution:
First, you might be facing an issue that requires adding specific code to your theme's functions file to correct rewrite rules:

1. Using FTP, navigate to `/wp-content/themes/your-theme`.
2. Open the `functions.php` file for editing.
3. Add the following code and then save the changes:

For more details, please refer to the documentation: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/.

Additionally, to identify the exact cause of the errors, enable debugging in your site.

To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to:

To enable the error logging to a file on the server, you need to add yet one more similar line:

The errors will be saved to a debug.log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing a 404 error on the static home page in English after attempting to translate the "welcome/home" and "about" pages and adding a menu for the Bulgarian language.

Solution:
We resolved the issue by following the steps provided by Enfold support:
1. Go to the inactive settings in the theme options:
- Maintenance Mode Page
- Custom 404 Page
- Custom Footer Page
2. Activate each setting one by one.
3. Select 'no page' for the option.
4. Deactivate the option.
5. Save the theme settings.
You can find more details on this solution in the Enfold support forum: Enfold support forum.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.