Problem: The Translation management page won't load, showing an infinite wait. Solution: If you're experiencing this issue, we recommend you try the following steps after ensuring a full backup of your site: 1. Deactivate all plugins that are not related to WPML. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. 3. Check if the issue is resolved. If it is, reactivate the plugins one by one to identify which one is causing the interaction issue. If the problem still persists, please enable debug mode in WordPress by adding the following code to your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
After adding the code above, try reproducing the issue again and check for a debug.log file in the wp-content folder. If you find it, kindly share the last lines here in the ticket.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with URL structures when translating pages to other languages using WPML. Specifically, URLs are automatically translated to the target language, which is not desired.The URLs need to be copied Solution: Follow these steps: 1. Navigate to WPML → Languages → Site Languages → Edit Languages. 2. Set the option "Encode URLs" to Yes for the languages you are translating to. Go to WPML → Settings → Translated documents options and set "Copy from original language if translation language uses encoded URLs" 3. If you need to manually edit the slug of existing pages, activate the option "Translate (this will include the slug in the translation and not create it automatically from the title)" under WPML → Settings. 4. Make a slight change to the original page and update it. 5. Go to the translation. The URL slug will be included in the Advanced translation editor for the translation. 6. Translate or change the slug as needed.
Please note that these steps might not apply if the information is outdated or not relevant to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: The client's developer noticed that the site's code is filled with direct references to specific languages, which is not scalable for adding multiple languages. Solution: We recommend using WPML hooks to manage language dynamically. Specifically, you can use
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.
Problem: In the 'Articles' section of your website, topics are not separated by language, causing changes in one language to affect both language versions. Solution: If you're experiencing this issue, we recommend you navigate to WPML-> Settings-> Taxonomies Translation section and ensure that the taxonomy for your topics is set to be translatable.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're developing a site and want to enable switching the WordPress account interface to the user's language of preference using WPML, but find that when a user registers with a non-English language and logs into their control panel, the interface remains in English. Solution: We recommend adding the following custom code to your theme's functions.php file:
Please test this code in a staging environment before applying it to a live site, as this custom code is a courtesy and is not officially supported by us.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at our support forum.
Problem: The client is trying to add a language switcher to the login page of their site, but there is no official solution to maintain this customization through WordPress updates. Solution: We recommend using a child theme or creating a custom plugin to add a language switcher to the login page. This approach will prevent your customizations from being overridden by WordPress and WPML updates.
For a child theme: 1. Create a child theme if you don't have one already. You can find detailed instructions on the WordPress Codex. 2. Add the necessary code to integrate the WPML language switcher within your child theme’s
functions.php
file.
For a custom plugin: 1. Create a new PHP file and include the necessary headers to define it as a plugin. 2. Add the code to integrate the WPML language switcher in the plugin file. 3. Activate the plugin from your WordPress dashboard.
If you're not comfortable with coding, consider hiring a WPML contractor from https://wpml.org/contractors/ or a developer to assist you.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
