Problem: The client was experiencing an issue where the French version of a page was automatically redirecting to the English version. Solution: We identified that the issue might have been related to a cache problem. After cloning the site, the redirection issue was resolved. If you're experiencing this, we recommend clearing your cache or trying to clone your site to see if it resolves the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a fatal error when saving an Elementor editing page, receiving multiple 'Commands out of sync' database errors and a PHP fatal error indicating memory exhaustion. Solution: The issue might be related to the 'open_basedir' restriction on the server, which limits the paths PHP can access, potentially affecting file operations required by Elementor and WPML. We recommend contacting your hosting provider to discuss modifying the 'open_basedir' settings or other server configurations that might be causing these errors.
Deleting all WordPress Revisions for this page fixed the issue.
If this solution does not resolve the issue or seems irrelevant due to updates or different configurations, please check our known issues page and ensure all themes and plugins are up to date. If problems persist, do not hesitate to open a new support ticket with us.
Problem: The client's shipping title does not display the Catalan translation. Solution: We recommend following these steps to resolve the issue: 1) Ensure you have a site backup. 2) Navigate to WPML > Theme and plugins localization. 3) In the Strings in the plugins section, select the MBE eShip plugin. 4) Click to scan for the plugin strings. 5) Once the scanning process completes, go to WPML > String Translation. 6) Look for the Free string and add your translation. For detailed instructions, please refer to our documentation on finding and translating strings.
Please note that this solution may not apply to your situation if it's outdated or not relevant to your case. If after trying these steps you still encounter issues, we encourage you to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.
