Problem: The client is developing a site and encountering an issue where the WooCommerce cart does not add more than 2 products. This problem occurs when the 'WooCommerce Multilingual & Multicurrency' plugin is active. Deactivating the plugin resolves the issue, suggesting a potential conflict. Solution: We recommended conducting a conflict test to pinpoint the source of the issue. This involves: 1. Deactivating all plugins except WPML, String Translation, WooCommerce, and WooCommerce Multilingual. 2. Switching to a default theme like 'Twenty Twenty-One' to check if the theme is causing the conflict. Since changing the theme was not an option for the client, we provided an alternative solution by offering access to our sandbox environment for further testing. This helps in isolating the issue in a controlled setting, free from server or external factors that might influence the behavior on the main site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue with link redirection on the MY ACCOUNT page. When switching the language from English to Arabic, the ORDERS page displays correctly. However, if Arabic is set as the default language and the ORDERS option is clicked from the MY ACCOUNT page, an error message appears, and the links are different. Solution: We recommend installing the WooCommerce Multilingual plugin, as it is necessary for WooCommerce to work correctly with WPML. Once installed, check if the issue with the link redirection is resolved.
Problem: The client was unable to translate a button text when switching languages using Elementor, even though the word was translated using WPML. Solution: 1. We identified that the button was created in the Nest headers, which were previously set as not translatable in WPML -> Settings. 2. We changed the settings to make the Nest headers translatable and duplicated the header to the secondary languages. 3. We instructed the client to go to Nest -> Headers and click the pencil icons next to French and Arabic to edit with Elementor. 4. In the Elementor translation editor, the client can now change the button text as they would in the main language.
If this solution doesn't seem relevant to your issue, please feel free to open a new support ticket with us.
