Activation of WPML Multilingual CMS breaks Elementor Header/Footer

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client activated WPML Multilingual CMS on their site, but did not complete the setup wizard due to unavailable subdomains. This caused the Elementor Header/Footer to disappear and revert to the Astra default. Additionally, the client encountered an error stating 'You do not have sufficient rights to access' when trying to access the setup wizard.
Solution:
We reset the capabilities for the client, allowing them to finish the WPML setup. After completing the setup, the Elementor Header/Footer issue was resolved, and the headers and footers returned to normal functionality.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 3 replies, has 2 voices.

Last updated by Kor 4 months, 1 week ago.

Assisted by: Kor.

Author	Posts
October 17, 2024 at 1:01 pm #16300286
radimH-2	Background of the issue: I activated WPML Multilingual CMS on my site hidden link, but didn't finish the setup wizard because my subdomains were not available. After activation, my Elementor Header/Footer disappeared and reverted to Astra default. I tried troubleshooting and uploaded a backup, which deactivated WPML and resolved the issue temporarily. Upon reactivating WPML, the issue reoccurred, and I can't access the setup wizard due to an insufficient rights error, even though I am the only admin. Symptoms: Activation of WPML Multilingual CMS causes Elementor Header/Footer to disappear and revert to Astra default. Unable to access the setup wizard with the error 'You do not have sufficient rights to access'. Questions: How can I prevent WPML from breaking the Elementor Header/Footer? How can I restart the setup wizard?
October 18, 2024 at 10:01 am #16303722
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 18, 2024 at 3:30 pm #16305507
radimH-2	Hi Kor, thanks a lot! I have finished the setup now and found that during the setup, the Elementor header & footer was broken again, but after completing the setup, it returned back to normal and is working fine now. So it seems that the Elementor Header & Footer issue is resolved! Thanks! I saw that right now I have a WP memory limit set to 40 MB, where the requirement for WPML states it should be 128MB. How can I increase the memory limit? If it is not possible, is this an issue that will create problems for WPML? Moreover, I struggle with setting up the secondary domains for my translations. I want to have damwebdesign.at for German and dam-webdesign.com for English. My original site (damwebdesign.cz) is a subdomain of digitalassets.cz (and an alias for damwebdesign.digitalassets.cz), as are the other two domains (.at & .com). Is this setup going to work for WPML or do I need to change to hosting the damwebdesign.cz website on a separate server and add the .at & .com websites as a subdomains directly for WPML to work? I have all the pages aiming to the same IP (digitalassets.cz), but it doesnt seem to work... Also WPML wrote during setup wizard, that the secondary domains are not valid and that I can set them up later... Thanks so much for your support and help with this. Best wishes, Radim New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/need-help-setting-up-the-secondary-domains-for-my-translations/
October 18, 2024 at 3:39 pm #16305552
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Glad to know that the issue is resolved. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I've split the ticket here https://wpml.org/forums/topic/need-help-setting-up-the-secondary-domains-for-my-translations/ so that we can follow up with your new issues. As for this ticket, please mark it as resolved.