article translation

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Supporter timezone: Europe/Bucharest (GMT+03:00)

Tagged: Exception

This topic contains 14 replies, has 0 voices.

Last updated by Mihai Apetrei 14 hours, 8 minutes ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 6, 2025 at 11:17 pm #17115020
sandrineL-3	Background of the issue: I am trying to translate an article using the WPML translation management dashboard. I expected to see the translated article in the English article list dashboard. Symptoms: Instead of seeing the translated article, I got nothing. Questions: Why is the translated article not appearing in the English article list dashboard?
June 7, 2025 at 7:52 pm #17115834
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I'm more than happy to take a closer look at this. I would like to kindly request temporary access (wp-admin and FTP) to your site in order to examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Before granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response. Kind regards, Mihai Apetrei
June 10, 2025 at 5:06 pm #17123081
sandrineL-3	Can someone help me ?
June 10, 2025 at 8:19 pm #17123548
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi, and thank you for the credentials. I can confirm that I was able to log in successfully. I am spending more time on this and will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for now.
June 10, 2025 at 8:20 pm #17123549
sandrineL-3	I have exactly the same issue with one of my page. Impossible de translate it in English from the French version. I use credits to translate it automatically, it is running but nothing appear
June 10, 2025 at 8:22 pm #17123552
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Yes, I understand. Thank you for the updates. I will examine the current setup more closely and then contact you with questions if necessary.
June 10, 2025 at 8:24 pm #17123553
sandrineL-3	Thank you very much because this is urgent. I've been waiting for an help since almost 1 week now and my emailing campaign was already sent 😓
June 10, 2025 at 8:26 pm #17123555
sandrineL-3	Another thing : I updated my main page zebrestrategie.com but the translation isn't shown as it needed an update ... I don't understand why because we added a module with video and changed the text but the translation is noticed as «finished» ...
June 11, 2025 at 9:40 pm #17127943
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. This is taking longer than I initially expected. However, I can see that this translation job is currently assigned to your WordPress user. Can you change the password to a different one and share the access with me so that I can test a few things under your WordPress user? I'm activating the private fields below.
June 11, 2025 at 10:08 pm #17127960
sandrineL-3	I am the WordPress user and I have already translated the article. I don't understand why do you need another access ? Doesn't this one work anymore ??? What is the problem ? Why I odes it take so many times while it was working fine until now ???
June 12, 2025 at 11:38 am #17129835
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there, and welcome back! I apologize if I wasn't clear earlier. The translation job for the page you referenced is currently assigned to your WordPress user account, and I'm unable to change that. That’s why I requested the other account; I want to see if there are any quick actions I can take directly from that WordPress user. I'm working to resolve this issue as quickly as possible, but I need your cooperation to do so. Thank you!
June 12, 2025 at 1:07 pm #17130238
sandrineL-3	I've already tried to delete all the translation in process but it doesn't work. I still have the article attribute to myself even after changing this and I can't do anything. I also tried to delete the phantom translation but noting work.
June 12, 2025 at 9:30 pm #17131488
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Thank you for the update and the credentials. Thank you for your incredible patience throughout the debugging process. To help troubleshoot the issue further, I would like to replicate your website on a local environment. Before proceeding, I will need your written approval to duplicate your site using a plugin called "Duplicator" (or a similar one) and debug the issue on a testing environment. Could you please confirm if this is ok with you? Please create a full backup of your website before responding. Once the issue is resolved, the duplicate site will be deleted. I will be waiting for your confirmation.
June 13, 2025 at 1:16 am #17131642
sandrineL-3	Yes you can
June 15, 2025 at 10:29 am #17136096
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Thank you for the confirmation. As soon as I have an update, I will get back to you.