Home›Support›English Support›[Resolved] As an Admin and Translator I cannot access any translation or open the Advanced Translation Editor
[Resolved] As an Admin and Translator I cannot access any translation or open the Advanced Translation Editor
This thread is resolved. Here is a description of the problem and solution.
Problem: As administrators, you are unable to create new translations or access existing ones in WordPress, receiving a '403 Forbidden' error. This issue persists even after resetting the plugin and coincides with a recent update to 'Better Docs'. Solution: We recommend increasing the WordPress memory limit. You can do this by adding the following lines to your wp-config.php file:
define('WP_MEMORY_LIMIT', '1024M');
define('WP_MAX_MEMORY_LIMIT', '1024M');
This adjustment has resolved similar issues in the past.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at the WPML support forum.
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Background of the issue:
Since last week (Thursday/Wednesday), we as admin (two admins) no longer have access to the translations. We cannot create new translations or access translations that have been created. We have tried to assign the individual pages (pages in WordPress & docs in Better Docs) to a user (admin) via translation management. The user was then able to open some of the translations via the link in the email, but not via the 'Translations queue' in WordPress. Previously, we did the translation via the '+' next to the respective page. We also reset the plugin and set it up again, but the error still persisted. There was only one update for 'Better Docs' during the time in which the error occurred, otherwise no changes were made to the settings.
Symptoms:
403 Forbidden - You don't have permission to access this resource.
Questions:
Why are we receiving a '403 Forbidden' error when trying to access translations?
Why can the user open translations via the email link but not via the 'Translations queue' in WordPress or the "+" in the page overview?
Could the recent update to 'Better Docs' be causing this issue?
What steps can we take to resolve this access issue?
We just found out that we could access certain URLs if we deleted certain parameters from the url.
eg: Editing a Translation via Translation queue
When we press the "Edit"/"Translate" Button in the queue, we are redirected to this url, which causes an error: hidden link
We just found out that we could access certain URLs if we deleted certain parameters from the url.
eg: Editing a Translation via Translation queue
When we press the "Edit"/"Translate" Button in the queue, we are redirected to this url, which causes an error: hidden link
Hello,
I have tested in various places whether the translation works.
Editing via the translation queue as well as via the pages or Betterdocs documents works. I can also access the translation again from a page.
However, all Betterdocs categories have lost their language assignment and the translated pages are not all visible. I will first reassign, set everything correctly, activate the plugins and then get back to you next week.
