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[Closed] Assign Credits Error

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This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author Posts
September 2, 2023 at 11:24 am #14330049

erkanG

I have 100.000 credits in WPML. I want to assign 40000 credits to skyfibertech.com.
Also I change sitekey (after deactivate-activate) but now I got message -> waiting outstanding payment... I don't know how can I solve this issue.

I have also another issue

I am getting below message
When you're done assigning 215870 credits on WPML.org,
recheck your credits to continue with automatic translation.

Why I need 215870 Credit. I am very confused...

Also when I forget the click (this is minor update when I add new post I lost lots of credits from my account..) What happened I have no idea and now I should make outstanding payment... Please help me..

What is the link to your site?
hidden link
September 4, 2023 at 10:20 am #14335541

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hello,

Thank you for reaching out to WPML support.

Upon reviewing your account, I've observed that you have made use of a total of 251,072 credits(Pay as you go) on the website hidden link. Subsequently, you transferred 40,000 credits to the same website, resulting in a deduction of 211,072 total credits that require payment.

I trust this explanation brings clarity to the situation.

Best regards,

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