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[Resolved] ATE error, can not add translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to add translations in the Advanced Translation Editor (ATE) and noticed that ATE had a new design.

Solution:
We informed the client that ATE had received new updates and a design change. We recommended the following steps:
1. Check if the issue still persists.
2. If it does, cancel the translation job.
3. Make a minor change to the page or post in the default language and update it.
4. Check the translation in ATE again.

Additionally, we cleared the cache from the "Kinsta Cache" module on the client's site to ensure that the updates to ATE could take effect. We also noted that it might take some time for the ATE updates to be fully applied.

If you're experiencing a similar issue, we recommend you try the steps mentioned above. However, the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 2 months ago.

Assisted by: Marsel Nikolli.

Author Posts
April 16, 2024 at 3:02 pm #15526606

robinB-8

I am trying to: add translations in ATE

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see: add translations in ATE

Instead, I got: can not add translations

Looks like ATE has a new design.
April 16, 2024 at 4:19 pm #15527208

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

ATE has a new design and a few updates being released today.

Could you please check if the issue persists, and if it does:

- cancel the job
- make a minor change to the page/post in the default language and update it
- check the translation in ATE

Let me know if the issue persists.

Regards,
Marsel
April 16, 2024 at 4:25 pm #15527219

robinB-8

I did.

But the error have not fixed yet.
April 16, 2024 at 4:27 pm #15527221

Marsel Nikolli

Thanks for the update.

According to your debug.info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. (Kindly check this page: https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */ 

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

After, please check if the issue persists.
April 16, 2024 at 4:31 pm #15527258

robinB-8

I added.

But the error have not fixed yet.
April 16, 2024 at 4:35 pm #15527283

Marsel Nikolli

I would need temporary access to your website to investigate this issue.

Please fully back up your site (files and database) and confirm it in your next reply.
* Note: I might need to enable/disable plugins, switch themes, and access your website database.

I would need to access both your site's WP-admin and FTP account, please provide both.
Your next reply is set to private for you to provide the username and password details.

Thanks,
Marsel
April 16, 2024 at 4:48 pm #15527345

Marsel Nikolli

Thank you, I was able to check, and as you can see I was able to do a test translation on the testing page you created.

* I cleared the cache from the "Kinsta Cache" module on your site.

Note: It might require some more time for the ATE updates to appear.

Let me know if it is working on your end or if you are still having problems.
April 16, 2024 at 5:12 pm #15527402

robinB-8

I restarted my chrome browser, and it fixed.

Thanks