[Closed] 'Contact' button linking to english version only

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please try the following steps:

1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end

Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/)

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama