Default language message is not displayed when you go to translate it.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the WPML translation editor was not displaying the latest version of the default language content for translation. Despite making updates to the default language content, the translation editor showed an older version. Additionally, there were concerns about Cloudflare and Rest API affecting content translation.
Solution:
We recommended the following steps to resolve the issue:
1. Edit the content in the original language and make a small change.
2. Save the changes.
3. Navigate to WPML -> Translation Management, select the content, and send it for translation.
4. Go to WPML -> Translations and ensure the content is 100% translated.
5. If the issue persisted, we suggested checking the Rest API status and deactivating Cloudflare temporarily to see if it resolved the issue.
6. In cases where the problem continued, deleting the outdated translation and re-translating the page was advised.
7. We also discovered a database error which was fixed by our 2nd tier support team, resolving the translation issues.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

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Tagged: ATE, Exception

This topic contains 2 replies, has 0 voices.

Last updated by Carlos Rojas 6 months, 3 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
January 27, 2025 at 10:57 am #16637187
nielsO-5	Background of the issue: I am editing the default language on my site hidden link using WPML. I want to ensure that the latest version of the content is available for translation. Symptoms: When I try to translate the edited default language, the translation editor shows an older version instead of the newest version. Questions: Why is the translation editor not showing the latest version of the default language? How can I update the translation editor to reflect the newest version of the content?
January 27, 2025 at 2:10 pm #16638280
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- The cause of the issue might be that the old content is still not fully translated and the translation is stuck. I kindly ask you to follow these steps and let me know if the issue disappeared: - Edit the content in the original language - Make a small change to the content - Save the changes - Go to WPML -> Translation Management -> Select the content and send it for translation (you can assign it to yourself) - Go to WPML -> Translations -> Translate the content (make sure it is 100% translated) - Double-check if the issue disappeared. Could you tell me the results of the steps described above? 2.- Please share the site debug information as described in this guide: https://wpml.org/faq/provide-debug-information-faster-support/ Regards, Carlos
January 28, 2025 at 8:52 am #16640338
nielsO-5	I did the steps, but it still does not work
January 28, 2025 at 10:31 am #16640952
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. I want to take a closer look at the site configuration. Your next message is private so you can securely share the access credentials to the site. Please confirm you created a full site backup that you can restore, if necessary, before sharing the access credentials.
January 28, 2025 at 11:50 am #16641494
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the credentials requested. After following the steps described in my message the content is shown correctly in the Advanced Translation Editor (ATE). If you still see any issues, please share a screenshot highlighting the outdated content.
January 28, 2025 at 1:52 pm #16642144
nielsO-5	Hi, Ok thanks! But it's not translated when you go to the front. hidden link . We cleared all the caching.
January 28, 2025 at 1:57 pm #16642155
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I see the content correctly translated into English. Could you share a screenshot where the untranslated content is shown?
January 28, 2025 at 2:23 pm #16642310
nielsO-5	Added dutch (original) and english. If you scan them for yourself you can see the difference in the images.
January 29, 2025 at 9:53 am #16645373
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. I found a problem in the site that might be causing this issue. You can see in hidden link that the Rest API is disabled, which causes communication problems between WPML and ATE. Please deactivate the plugins and the theme, one by one, until the error disappears and you find the culprit (I recommend starting with the security plugins). You can also ask your hosting providers if any firewall directive on the server side might be causing this problem. Once you find the cause of the issue and the Rest API is enabled again, double-check to see if the translation has been updated.
January 29, 2025 at 11:30 am #16645934
nielsO-5	Rest API is enabled, you can check it via this link: hidden link What else could be causing the issue?
January 29, 2025 at 11:45 am #16646025
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	This issue could be caused by a third-party functionality or a restriction on the server-side.
January 29, 2025 at 12:29 pm #16646328
nielsO-5	Like cloudflare?
January 29, 2025 at 12:53 pm #16646580
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Yes, Cloudflare can cause this issue. Could you deactivate Cloudflare and check if the issue disappeared?
January 29, 2025 at 3:13 pm #16647448
nielsO-5	We checked cloudlfare, works and gives a 200 status code . Hereby get the output of all the blogs so it should work curl -X GET --user USERNAME:PASSWORD -i hidden link
January 30, 2025 at 10:30 am #16650531
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. After testing again the issue persists, and the Rest API seems to be working correctly now. I kindly ask you to follow these steps and check if the issue disappeared: - Go to Pages -> Switch to English -> Delete the English version of the page we are testing (hidden link) - Delete it from the trash too - Translate the page again to English (this won't cost you anything because the translation is already saved in the Translation Memory) - Double-check if the issue is solved and the updated content is correctly translated to English Could you tell me the results of the steps described above?