Background of the issue:
I am trying to edit a new page using Elementor. I created a new page and clicked on 'Edit with Elementor'. The interface starts loading but stops on a white screen. I have an Airbrake issue with more details. Link to a page where the issue can be seen: hidden link
Symptoms:
Instead of seeing the Elementor edit screen, I got a blank screen and this error reported in Airbrake: Error type: TypeError, Error message: json_decode(): Argument #1 ($json) must be of type string, array given. File: /var/www/html/web/app/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Integrations/Elementor/DataConvert.php
Questions:
Why does the Elementor interface stop on a white screen when I try to edit a page?
How can I resolve the TypeError related to json_decode in the WPML plugin?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. Could you please grant me full administrative access to your staging site? I need to update the WPML plugins to the latest version for a test.
