[Resolved] Error message with automatic translation

I have send you a private message.

Please let me know when the migration is done.

Hello,
My name is Carlos and I will continue with this ticket because my colleague Paola is on vacation.

On the migrated site I can see 15 pending translations but I've sent two pages for translation and they went through correctly, so I suspect that the issue is only happening with these 15 pending translations.

Please follow these steps:
- Pick a content (post, page, etc) sent for translation and still pending
- Edit it in the original language
- Make a small change to the content
- Save the changes and update the translation

Could you tell me the results of the steps described above?

Regards,
Carlos

Hi there,

I can see 15 pending jobs again. It seems the 16th is already finished.

Could you cancel one of the pending translation jobs in WPML -> Translation Management -> Jobs tab, then follow the same steps I described on my previous message and check if the number of pending jobs decreases in one?

Thank you for your message.

I consulted my colleagues about this ticket and we found three different problems:
1.- Sometimes the site crashes or has problems connecting to the database. To solve this I kindly ask you to activate the debug mode as described in this link: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to check for any error message in the debug.log file located within the wp-content folder.

2.- There is a problem related to the warning message 'There is an issue with automatic translation that needs your attention. Fix it to continue.'

3.- The 15 stuck translation jobs seem to be a problem coming from the database because if you go to WPML -> Translation Management -> Jobs tab and filter by the job status, you won't find pending translation jobs.

For the 2nd and 3rd issues, I will need your authorization to create a copy of the site to escalate the ticket to our 2nd tier of support because this requires deeper testing and investigation.

Hi,

We suspect that the problems in the hosting might have caused the issue with the translation. However we can't say yet, we need to gather more information.

I only need your authorization to create a copy of the site to escalate this ticket to our 2nd tier of support.

Thank you very much for confirming the authorization.

I created a new copy of the site and escalated this ticket to our 2nd tier of support. There are 2 different issues escalated and I will keep you updated on each one.

Thank you one more time for your patience and understanding!