I can't connect to other sites.

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Waqas Bin Hasan 10 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
August 20, 2024 at 4:17 am #16085615
johnD-63	Background of the issue: I have migrated this site from hocl.dk to hidden link. I am trying to connect it with my other sites. Symptoms: I can't connect to other sites. Questions: Why can't I connect to my other sites after migration?
August 20, 2024 at 8:17 am #16086115
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Before proceeding further, can you please try the following? 1) Take a full backup of your site and database before proceeding. 2) Update WordPress to the latest version. 3) Deactivate all plugins except WPML. 4) Switch to a standard theme like 2024. 5) Try again connecting your sites and check for the issue if it still happens. Please let me know and I'll try my best to help you further on the matter. Regards.
August 22, 2024 at 4:25 am #16092538
johnD-63	I had this same issue with my production site coder.hocl.dk was migrated with hocl.dk I contacted support and they wanted access to the site and fixed it. I didn't need to update anything. So, I think the update has nothing to do with this. the site was updated a few days ago. So, if you want the access I can provide it for you.
August 22, 2024 at 8:01 am #16093246
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
August 22, 2024 at 8:04 am #16093263
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	In addition to my previous message, here's your previous chat with one of my colleagues: https://wpml.org/forums/topic/i-cant-connect-to-other-sites/. You can follow the same steps which helped resolving the issue previously.
August 23, 2024 at 6:40 am #16097314
johnD-63	I did that but, it didn't work.
August 23, 2024 at 10:46 am #16098302
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

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