This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | - | - |
- | - | - | - | - | - | - |
Supporter timezone: Africa/Cairo (GMT+02:00)
This topic contains 8 replies, has 1 voice.
Last updated by Osama Mersal 6 days, 8 hours ago.
Assisted by: Osama Mersal.
Author | Posts |
---|---|
February 11, 2025 at 10:04 pm #16693743 | |
Ayelet Oz |
Background of the issue: Symptoms: Questions: |
February 12, 2025 at 8:44 am #16694651 | |
Ayelet Oz |
can I speak to a supporter about this please? |
February 12, 2025 at 11:45 am #16696170 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please go to WPML-> Settings-> Post Type Translation section and set the following post types to "Not Translatable": * acf-field-group ❌ Please backup your database before the above steps ❌ After that, please check the theme options page in both languages. Kindly check this guide to know more about translating options pages. Best regards, |
February 16, 2025 at 8:48 am #16710218 | |
Ayelet Oz |
My WPML plugins are updated, but ACF PRO is not updated. Could this be causing the problem? |
February 16, 2025 at 8:56 am #16710224 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Please follow the steps in my previous reply and check the issue. If it persists, please make sure to use the latest versions of WPML, ACF, and WordPress core. Best regards, |
February 19, 2025 at 8:31 am #16722669 | |
Ayelet Oz |
Now everything is updated and I set post types you said to "Not Translatable". However, I still have this error when trying to save theme settings in secondary language: I set it to "Same fields across languages" so they'll have the same structure and content will be able to get translated, but I get empty values for some fields in secondary language even though they have non empty values in default language. Help will be appreciated! |
February 19, 2025 at 8:42 am #16722728 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
February 19, 2025 at 10:50 am #16723647 | |
Ayelet Oz |
In addition, when I'm looking at theme settings, it displays three sets of theme settings values, one for each language, instead of only the one that's relevant to the language I'm in. Is it possible to have a video meeting with shared screen instead of sending access details? |
February 19, 2025 at 11:49 am #16724079 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I'm afraid that we don't provide video chat support. Instead, we have a live chat support. Please open a new ticket, and if we have a chat supporter available, it will automatically open a new chat. Best regards, |