Issue in translating to Arabic 3

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Tagged: Not WPML issue

This topic contains 5 replies, has 2 voices.

Last updated by Waqar Ali 1 year ago.

Assisted by: Waqar Ali.

Author	Posts
December 5, 2023 at 9:14 am #14994529
masterP	Hello, I had a problem translating into Arabic, but the problem was fixed, but now a new problem has appeared for me after fixing the old problem. Words are translated into Arabic in the English version. Please check the pictures. This was the previous problem, and this was the support team's response: The translations aren't appearing on the Frontend because some MO files, which hold the compiled translations, are missing from the site. As soon as I generated the MO files, the issue was immediately resolved. Please check this screenshot: hidden link I generated the MO files using the following steps: - Navigated to "WPML > Support > Troubleshooting" in the site's dashboard. - Found and clicked on the "Show custom MO Files Pre-generation dialog box" button. - Then, I click the "Generate MO files" button to initiate the process.
December 6, 2023 at 9:41 am #15005503
Waqar Ali	Hi, Thank you for contacting us and I'd be happy to assist. To confirm, you have tried the same steps from the last time and the issue with the translation persists? If that is correct, I'll need to see how these pages and the WPML settings are configured in the admin area. Can you please share temporary admin login details, along with the example English pages with Arabic text? Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details. regards, Waqar
December 7, 2023 at 1:58 pm #15017355
Waqar Ali	Thank you for sharing these details. I tried to log in to the admin area using the access details you provided, but the JetPack's Secure Sign-On feature is not allowing me to use them. ( ref: hidden link ) Can you please temporarily disable this feature from JetPack's settings?
December 8, 2023 at 9:00 am #15023537
masterP	Hello, Can you try now?
December 8, 2023 at 11:02 am #15024907
Waqar Ali	I can now access the WordPress admin area login form, thank you. But it is showing the incorrect password message. I'm going to set your next reply as private again, so please test and share the password.
December 13, 2023 at 8:27 am #15051639
Waqar Ali	The admin access details worked, thank you. During troubleshooting, I noticed that the Arabic strings which are showing in the English language are inversely saved in the string translation. Please go to WP Admin -> WPML -> String Translations and search for the Arabic string that is showing in the incorrect language. ( example screenshot: hidden link ) Next, select the string and use the 'Change the language of selected strings' option below, to set its language to Arabic. ( example screenshot: hidden link ) Once the language is changed, you'll be able to add its English string from the same string option. ( I've fixed the first string 'Summary' to confirm these steps )