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[Closed] Issue with WPML Page Translation – "+" Icon Not Changing to Pencil & Empty Page Issue

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This topic contains 1 reply, has 0 voices.

Last updated by Kor 1 week, 6 days ago.

Assisted by: Kor.

Author Posts
July 1, 2025 at 7:14 pm #17190075

mohabM-4

Background of the issue:
I am trying to create a translation for an English page on my WordPress website using WPML. I expected the "+" icon to change to a pencil icon after creating the translation. I have enabled the 'Copy content from original when creating a new translation' option in WPML settings and increased the memory limit to 512M. The issue can be seen at: hidden link.

Symptoms:
When I click on the "+" icon, the translation page opens completely blank without copying any content from the original version. The "+" icon does not change to a pencil icon, and WPML translation settings are missing when editing the page.

Questions:
Why is the translation page opening blank without copying content?
Why does the "+" icon not change to a pencil icon after attempting translation?
July 2, 2025 at 10:30 am #17192181

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. This sounds like there is an issue with the Advanced Translation Editor. Could you please navigate to WPML > Support > Error logs and let me know if you see any errors over there?

To help speed up the support process, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps:
https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.

The topic ‘[Closed] Issue with WPML Page Translation – “+” Icon Not Changing to Pencil & Empty Page Issue’ is closed to new replies.