Matecat does not receive jobs from WPML

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Tagged: Translation Service

This topic contains 13 replies, has 0 voices.

Last updated by gloccos 2 weeks, 3 days ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
May 27, 2025 at 1:15 pm #17077682
gloccos	Background of the issue: I am trying to send translation jobs from WPML to Matecat for my site hidden link. I have attempted to send two jobs with the following IDs: TP ID: 2132840 and TP ID: 2134638. Symptoms: The jobs sent from WPML are not appearing in the Matecat projects list. Questions: Why are the jobs not appearing in the Matecat projects list?
May 27, 2025 at 1:48 pm #17079026
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, You can share access here. I'll log in to your website to test how sent Translations behave, and to check for errors. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link
May 27, 2025 at 6:50 pm #17080509
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you for sharing the details. I've forwarded your request to our external translation services team and will get back to you once I have or need more information. Thank you for your patience.
May 28, 2025 at 1:15 pm #17083623
gloccos	Hi, any news please?
May 28, 2025 at 6:57 pm #17085245
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Thank you for waiting. Our team checked and there was an error, which seems to be already solved. Can you please confirm if you can see the latest job in the Matecat system? If so, everything should be up and running 🙂 Let me know.
May 29, 2025 at 7:03 am #17086208
gloccos	Hi, Unfortunately, we can’t see any of the old jobs. I also tried submitting a new one, but we can’t see that either.
May 29, 2025 at 7:32 am #17086418
gloccos	Seems the exact same issue here: https://wpml.org/de/forums/topic/problem-with-matecat-integration-jobs-arent-send-from-wpml-to-matecat/#post-17086298
May 29, 2025 at 8:35 am #17087013
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the translation proxy team, and I'll help you with this ticket. I checked the issue and found an error that most likely caused the problem. I then attempted to replicate the issue, but everything went smoothly. Please check if you can see the latest job I sent. Best regards, Ahmed Mamdouh.
May 29, 2025 at 10:32 am #17087538
gloccos	Hello Ahmed, Unfortunately, we can see nothing. Milos
May 29, 2025 at 11:25 am #17087740
gloccos	Would it help if you had access to our Matecat account? How could I securely share the login credentials with you?
May 29, 2025 at 2:59 pm #17088876
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, No need to provide me with the Matecat credentials, I already opened an investigation with the Matecat support team, and I sent them all the needed details, and I'll keep you posted on the updates. Thanks for your patience and cooperation. Ahmed Mamdouh.
May 29, 2025 at 4:48 pm #17089224
johannesB-39	Hello Milos, Johannes here from the other thread: https://wpml.org/de/forums/topic/problem-with-matecat-integration-jobs-arent-send-from-wpml-to-matecat/#post-17086298 Luckily, Matecat could solve this issue for me! Did you get in contact with Matecat Support too? Hope they can help you, they are pretty responsive. Cheers, Johannes
May 30, 2025 at 7:01 am #17090530
gloccos	Hello Ahmed, thanks — feel free to add me to the conversation with Matecat support if it helps: milos.debnar@glocco.com Johannes, thanks a lot for the info. We’re in touch with Matecat support as well, but so far no luck on our end. Hopefully it gets resolved soon 🙂
May 30, 2025 at 7:50 am #17090696
gloccos	Hi Ahmed, thank you so much for your help. The issue was eventually resolved on Matecat’s side. Milos