Background of the issue:
I updated the string on English text to Chinese, but it didn't appear on the frontend. It was normal before, but now the text is back to English. Please help fix it.
See this video: hidden link.
The issue can be seen on this page: hidden link
Symptoms:
The Chinese text I updated is not appearing on the frontend; instead, the text is showing in English.
Questions:
Why is the updated Chinese text not appearing on the frontend?
How can I fix the issue of the text reverting to English?
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please back up your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
1- Go to WPML-> String Translation
2- Open the "Not seeing strings that you are looking for?" tab
3- Click "Admin Texts Translation"
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end
