Home›Support›English Support›[Resolved] Please assign this ticket to Ilyes: Stat chart not showing on french version after Houzez update
[Resolved] Please assign this ticket to Ilyes: Stat chart not showing on french version after Houzez update
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the stat chart is not displaying on the French version of their site after updating the Houzez theme. This is a recurring problem that seems to arise with updates to the Houzez theme. Solution: 1. We recommended installing the latest version of the Houzez Theme on a test site to replicate the issue and confirm if it's a general compatibility issue between WPML and Houzez. Documentation on theme compatibility 2. We are communicating with the Houzez author to address and resolve these compatibility issues. In the meantime, we are applying a temporary fix to the client's site. 3. We are conducting tests ourselves to prevent any miscommunication and ensure a thorough understanding of the issue.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Background of the issue:
Please assign this ticket to Ilyes: I am experiencing an issue with the French version of my site after updating the Houzez theme. I need assistance from Ilyes to resolve this issue.
Symptoms:
Please assign this ticket to Ilyes: The stat chart is not showing on the French version of the site after the Houzez update.
Questions:
Please assign this ticket to Ilyes:
Hi Ilyes, the chart disappeared again on the french version. I believe this is following a new Houzez update I just installed. Please review the thread below:
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
As Ilyes is not available until Monday, I would like to provide a quick reply to assist you on this matter.
It would be a huge help if you could install the latest version of the Houzez Theme on the following test site and try to replicate the issue, so that we can confirm if this is a general compatilbity issue between WPML and Houzez:
This said, we can offer to take a look into the issue, try to provide a solution, and also inform the author about it, but to solve issues we need to cooperation of the Houzez author.
Thank you for your message and for trying to help, I appreciate it! I am used to work with Ilyes and I would prefer to wait his return on Monday as this has been a recurrent issue we worked on together multiple times and I would like to resolve this ticket with him.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-05:00)
I'm taking care of the testing myself in the end, since some information might be lost in the communications. This specific issue is related to Houzez code and not WPML.
Since we were waiting for a full access to the theme's code from Waqas and there was a slight delay in response, we haven't started testing the full plugin/theme.
Now I have everything I need, I will re-apply the temporary fix on your site, hopefully by the next time you update Houzez, WPML and HOUZEZ would be done with the testing and permanent fixes.
I will get back to you once the issue is fixed, and please don't hesitate to contact me, as I can fix this for you as many times as necessary.
