Queries not populating on translated pages.

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Tagged: Compatibility

This topic contains 7 replies, has 1 voice.

Last updated by Itamar 6 days, 8 hours ago.

Assisted by: Itamar.

Author	Posts
October 17, 2025 at 12:23 pm #17494017
David Dempsey	Background of the issue: I am trying to display post loops for featured products by different criteria and taxonomies set up in Elementor. When the site is translated, these queries are not showing as expected. We also have issues with ACF. Please see the first list of products on the homepage as an example. Link to a page where the issue can be seen: hidden link Symptoms: Queries are not populating on translated pages. Featured Product Status does not carry through into French translations nor can it be added when viewing the French products in the backend. Elementor Jet Engine Queries are returning blank on the translated site. Not all PDFs are pulling through on the French translation. Dynamic conditions around ACF Fields are not triggering, preventing them from showing. Questions: Why are the queries not showing on translated pages? How can I ensure the Featured Product Status carries through into French translations? Why are Elementor Jet Engine Queries returning blank on the translated site? How can I resolve the issue of PDFs not pulling through on the French translation? What can be done to trigger dynamic conditions around ACF Fields?
October 17, 2025 at 12:45 pm #17494131
David Dempsey	AI Assistant could not resolve the issue
October 17, 2025 at 12:48 pm #17494134
David Dempsey	Simple product query to show featured product. The products are set as featured in french.... they still don't show on the front end?
October 18, 2025 at 7:07 am #17495532
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'll continue to help you with this issue. Can you please give me access to your site so that I can check the Elementor Jet Engine Queries issue? You also presented an ACF issue regarding PDF files. We try to focus on one issue per ticket. I'll also check this issue, but it might be that we will need to split it into another ticket, as it will be hard to handle two problems in one ticket. If you want, you can already go ahead and open a new ticket for the ACF/PDF issue. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please back up the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
October 29, 2025 at 9:38 am #17528574
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access details. However, when I try the login URL you provided, hidden link, I get a 404 Not Found error. Please see the attached screenshot. I also get 404 when I try hidden link. Please correct this and share the access details again. A private message is enabled for the following reply. Regards, Itamar.
October 30, 2025 at 9:42 am #17531738
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access details. I thoroughly checked this issue on your site. There is a specific issue with the Product Grid element by JetWooBuilder For Elementor when it is set to query by featured products. Although the products are translated and the translations are also set as featured, it is not working. However, I checked, and the same Product Grid element works when you set the 'Query by' to 'Specific IDs'. This is the list of the IDs of your three featured products: 878, 865, 816. Please see the attached screenshot specific-ids.jpg. To test it, I added another Product Grid element to the homepage and set it like this. Then I updated the homepage translation and could see that it worked. Please see the attached screenshot fr-grid-ok.jpg. (I guess the styling needs to be adjusted). I'm suggesting this as a workaround. But even before applying the workaround, I can see that the JetWooBuilder For Elementor plugin has a newer version. Please update it on your site. Then try the Product Grid again on your homepage or on a test page and see if, after the update, it works with 'Query by' featured. Otherwise, if you must use the 'Query by featured' option for some reason, we need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link: hidden link With this link, you'll be directly logged in. Could you please install the JetWooBuilder For Elementor plugin and see if the issue is replicable on a clean WordPress installation? Please also make sure you install the latest version of the plugin. I've configured WPML to have English as the default language and French as the second language. Please configure WooCommerce as it is on your site (just the basic configurations needed to replicate the issue are sufficient). When everything is finished and you can replicate the problem, please let us know. Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation. Regards, Itamar.
October 30, 2025 at 10:22 am #17531988
David Dempsey	Thank you for the updates! I will work my way down through them now. I will also explore alternative options for the Jet Product Grid widget if it is proving problematic. Could I please also draw your attention to the single product page where there are multiple sections/ fields not showing from an ACF perspective. hidden link New threads created by Itamar and linked to this one are listed below: https://wpml.org/forums/topic/split-fields-not-showing-from-an-acf-perspective/
October 30, 2025 at 7:48 pm #17534202
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the update. In our forum, we try to keep one issue per ticket. Therefore, I've split the other ticket and created a new ticket with this issue. Please see the new ticket here. https://wpml.org/forums/topic/split-fields-not-showing-from-an-acf-perspective/ Regards, Itamar.