Split: Missing gallery in product translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where featured images are set correctly in the backend but not displaying on the frontend in different language versions, this might be due to thumbnail issues.
Solution:
We recommend trying to regenerate your WordPress thumbnails. This can often resolve discrepancies between backend settings and frontend displays. You can follow the instructions on how to regenerate thumbnails here. If this does not solve the issue, consider replacing the image and relinking it in your content.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/products-not-same-order-and-some-are-not-translated/

Tagged: Bug

This topic contains 0 reply, has 3 voices.

Last updated by Marcel 1 year, 1 month ago.

Assisted by: Marcel.

Author	Posts
November 7, 2024 at 2:10 pm #16378048
martinM-3	Ok - so it is working with updating the English product after having published the german one. But featured image are not set - is there a setting for that? You can see the here: hidden link hidden link weird thing is, that it seems to be set in the backend where they both have the exact same. Any ideas?
November 7, 2024 at 2:11 pm #16378050
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
November 8, 2024 at 12:44 pm #16381981
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, I just want to make sure I'm checking the correct issue. Please check the attached image. The issue is that the OJ-DC product shows different featured images in the page you sent, is that right?
November 11, 2024 at 7:28 am #16386889
martinM-3	Excactly. And also on the product itself.
November 11, 2024 at 5:12 pm #16389790
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Thank you for sharing. I wasn't able to see any issues directly on your website, so I want to test different solutions. To do that without harming your website, I'd like to get a copy of it. Can you please share one with me? Here are the instructions: https://wpml.org/pt-br/faq/provide-supporters-copy-site/ Let me know.
November 13, 2024 at 5:38 pm #16398885
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Thank you so much for sharing the staging version. What I really need is a copy of your website, to analyze it locally. Can you please do that for me? Please let me know if it's possible. https://wpml.org/pt-br/faq/provide-supporters-copy-site/
November 14, 2024 at 1:21 pm #16402706
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Unfortunately, the backup file you provided did not work. The website had errors and is not displaying properly. Can you please try again with the All In One WP Migration plugin? There are no settings required, you can simply install it, create the backup file and share it with me 🙂 Thank you for your patience and cooperation.
November 14, 2024 at 6:32 pm #16404651
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Thanks for the packages. I'm still checking your issue, I'll be back once I have new information.
November 14, 2024 at 7:07 pm #16404708
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, My colleague Lucas will be on vacation for a few days which is why I would like to assist you on this matter. I see you provided access to a staging site (inkl. FTP) but once I try to log in I am saked to enter a auth key. Would it be possible to disable this auth verification feature and then drop me a comment? Best regards Andreas
November 15, 2024 at 12:50 pm #16408473
martinM-3	i have made a new one - not sure i can disable the auth - so this one should ask for you to create an auth: *CREDENTIALS REMOVED BY SUPPORT AGENT*
November 15, 2024 at 6:11 pm #16409506
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The images are currently visible: hidden link
November 18, 2024 at 7:32 am #16413085
martinM-3	yes, but they are not the same as they should be: Compare hidden link to hidden link
November 18, 2024 at 2:38 pm #16415364
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Could you please try to edit the original section, save the page and the open the WPML Translation Editor and complete the translation to 100%? If this does not solve the issue, let me know and we will investigate further.
November 20, 2024 at 2:44 pm #16425211
martinM-3	Do you mean update and save this hidden link ? And where's the translation editor?
November 20, 2024 at 4:41 pm #16425775
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, but I can not longer access your site, as the last credentials were posted on a public comments and I am obligated to remove such information. I suppose that hidden link is a page, correct? This means you can go to Pages > All page, look out for the page in question and click "Edit". Then make an edit to the original content and save the page again. Now, inside the right sidebar of the WordPress Editor at "Language" click the translation status icon which will open the WPML Translation Editor. Complete the translation to 100%. Let me know if something is unclear about this workflow or in case this does not solve the issue. Also, I have enabled the private reply form again, so that you can provide me access to your staging site.