Split: Previous translations created with CTE are opening in ATE

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This topic is split from https://wpml.org/forums/topic/how-to-accept-all-ate-translations/

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception

This topic contains 6 replies, has 0 voices.

Last updated by Waqas Bin Hasan 5 hours, 9 minutes ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 13, 2025 at 6:57 am #16700085
John-Pierre Cornelissen	Hi, I tested and the problem is still not solved. See this screen recording: hidden link
February 13, 2025 at 7:25 am #16700201
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our discussion in the other ticket, I've created this new ticket for that CTE translations issue. I've escalated the matter to our 2nd tier team for further investigation. Please keep fresh and daily backups of the site, until this issue is resolved. I'll update you as soon as there's more to it. Regards.
February 16, 2025 at 3:22 pm #16710889
John-Pierre Cornelissen	Just adding a note to this, because due to the other issue the menu page in the local language was updated, so now all languages of that page have been retranslated with the ATE. These languages were translated by a professional translation agency, so WPML uses the Classic Translation editor for this. - Chinese (Simplified) - Dutch (default) - English - French - German - Italian - Russian - Spanish These languages are new and have been translated by the ATE. - Arabic - Japanese - Korean - Portuguese (Portugal) The WPML setting is to use the CTE for old translations and the ATE for new translations. However, the pages with old translations now also lead to the ATE, meaning I it has lost the old professional translations. » I need to get the professional translations back urgently !!!
February 17, 2025 at 4:59 am #16711636
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, our team is already working on the case. However, I'm checking again and 'll get back to you ASAP.
February 19, 2025 at 9:13 am #16723034
John-Pierre Cornelissen	Hello, still no reply nor solution. What is taking so ling? I am getting pretty fed up with the time it takes to fix all these WPML issues for this website. Thanks JP
February 19, 2025 at 12:06 pm #16724140
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Our apologies for the delay but team is still checking about the issue. I'm checking for more details and the progress and 'll update you as soon as I hear back. Your patience and cooperation is highly appreciated.
February 19, 2025 at 12:19 pm #16724179
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team needs a backup or package of your site. Can you please prepare a Duplicator package of your site? And provide the download link for it. I've set your next reply as private to share this information safely.
February 19, 2025 at 1:32 pm #16724695
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the package, I've provided this to our team and 'll update you as soon as there's more to it.
February 20, 2025 at 12:34 pm #16729534
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team investigated the package and found that something (or somehow) altered some of the jobs from the expected entry to one rather unexpected. A potential workaround could be to run the following query, to fix it: UPDATE `wp_icl_translate_job` SET `editor` = 'wpml' WHERE `editor_job_id` IS NULL; Please also note that if there was structure change (i.e. new changes made in the content, fields changed, added/removed) - some things won't be translated in CTE as well. In this case, you may see some of these as incomplete translations, which you 'll need to fill in and complete. Please take full backup of site and database before proceeding with the above mentioned workaround. And dully confirm that you've the latest backup available. Please let me know if you need help running that query in the database. In this case, please also confirm about the latest backup.