Split: Unnecessary pages

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that after translating their website, unnecessary pages were created with incorrect URLs and breadcrumb titles. Specifically, in the Turkish version, the breadcrumb title for 'Home' was incorrectly showing as 'Ev' instead of 'Ana Sayfa'.
Solution:
We first checked the provided links, which led to 404 errors, indicating the pages had been removed. We asked the client if the issue persisted with new translations. Upon further investigation, we noticed that the Turkish translation for the homepage had an 'eye' symbol in the Pages > All Pages section, indicating a pending review. After completing this review, we checked a blog post in Turkish and confirmed that the issue did not recur. If you're experiencing similar issues, we recommend reviewing pending translations and ensuring all necessary updates are applied.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/errors-on-our-cleansmileyturkey-com-website-2/

Tagged: Exception

This topic contains 5 replies, has 3 voices.

Last updated by Andreas W. 1 month, 1 week ago.

Assisted by: Andreas W..

Author	Posts
October 4, 2024 at 11:55 am #16253939
aliK-22	One more issue: after the translation, unnecessary pages like these were created. Why do they exist? These pages didn’t exist before. hidden link hidden link hidden link
October 4, 2024 at 12:00 pm #16253965
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I don't have access to your credentials anymore, so please share them here again. Thanks and sorry for the hassle 🙂 I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
October 4, 2024 at 6:01 pm #16255553
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, All your provided links show a 404 error. It seems you removed those pages already. Does the issue still occur once you create new translations? Best regards Andreas
October 4, 2024 at 6:03 pm #16255555
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The translation engines can currently not get loaded on your site and the translation jobs can not get loaded. It looks like the REST API was disabled. Take note, that WPML needs the REST API to be able to operate.
October 5, 2024 at 8:24 am #16256153
aliK-22	On the Turkish pages, the "Home" text in the breadcrumbs appears as "Ev." It should be "Ana Sayfa." Additionally, the URL is also incorrect. We couldn't figure out why this is happening.
October 7, 2024 at 10:28 am #16260423
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	When visiting Pages > All Pages the Turkish translation for thehomepage showed an "eye" symbol which means that a review was available. I completed this review. Then I visited a blog post in Turkish and the issue does not occur here. See screenshot.