[Waiting for user confirmation] The drop down menu on mobile

Hello there,

It seems that there is a language switcher inserted directly on the main-header, on the mobile view. WPML does not do that by default, so this must have been inserted manually.

Please check if the header was created with Divi, if the language switcher is there. Also, since you're using a custom child theme, talk to your developer to see if there's a custom coded switcher there. Let me know your results.

Hey there,

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Now, WPML allows you to add Language Switchers to your menus, footers, or templates, regardless if they're mobile or not - this comes from the theme. You can find the instructions here:

https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.

The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.

I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.

IMPORTANT

Please make a backup copy of the site files and database before giving us access.

- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:

hidden link

Hello there

None of the 3 passwords are working. Can you please check again?

🚨 You shared the last 2 passwords publicly. Please do not share any passwords or sensitive information as a forum message, publicly. Always use the provided form for that. If you don't see the form, please let me know.