This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to see the English address and phone number in the Divi footer when switching to the English version on their website.
Solution:
We recommend checking if the footer template is correctly translated and published. Here are the steps to follow:
1. Navigate to Divi >> Theme Builder.
2. Edit the Global Footer to verify its name.
3. Go to WPML >> Translation Management to check if the footer template is listed and translated.
4. If it is not translated, please proceed with the translation and then verify the changes on the frontend.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 0 voices.
Last updated by 2 weeks, 6 days ago.
Assisted by: Waqas Bin Hasan.