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[Closed] Translation editor

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This topic contains 3 replies, has 2 voices.

Last updated by Marsel Nikolli 8 months ago.

Assisted by: Marsel Nikolli.

Author Posts
August 14, 2024 at 2:30 pm #16071325

marinaL-8

Background of the issue:
I am trying to resolve an issue with the WPML Translation Editor on my site hidden link. I followed the instructions provided in the documentation link you sent me yesterday.

Symptoms:
The solution from the documentation did not work.

Questions:
Why is the solution from the documentation not working?
August 14, 2024 at 4:10 pm #16071750

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

To expedite handling your support requests, can you please share WPML support debug information from your site?

* To provide the debug information:

- Login to your site and go to WPML -> Support, click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.

More information on this link.

Regards,
Marsel
August 14, 2024 at 4:28 pm #16071943

marinaL-8

Debug info code [Removed]
August 15, 2024 at 7:41 am #16073201

Marsel Nikolli

Hi,

Thank you for the debug information, I noticed that you are using WordPress v6.5.5, and WPML v4.6.11, I suggest you update to the latest versions (it would be a good practice to update any other plugins that might require updating), clear the cache, and check if the issue persists

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

Let me know how it goes after the updates.

Regards,
Marsel

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