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This topic contains 2 replies, has 1 voice.

Last updated by Martynas.V 7 months, 1 week ago.

Author Posts
February 28, 2025 at 12:47 pm #16760835

Martynas.V

Background of the issue:
I am trying to load the translation page, but it doesn't finish loading.

Symptoms:
The translation page doesn't finish loading.

Questions:

February 28, 2025 at 12:51 pm #16760843

Martynas.V

What time does the chat work? I prefer fixing it via chat.

February 28, 2025 at 3:25 pm #16761650

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Thank you for contacting WPML support.
While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or if I can help with the issue quickly.

Chat support depends on availability, we are currently facing a peak in support so you may not get it. You can try later during the weekend or on Monday. But if you prefer to follow up here, can you please elaborate on the issue?

Which translation page is not loading? What do you get? A blank screen? I visited some translated pages on your site and they loaded for me, can you point to the issue?

Also, please follow the instructions mentioned on this page: https://wpml.org/documentation/support/debugging-wpml/
Then, try to reproduce the issue and check the **wp-content** folder of your installation to see if a file named **"debug.log"** was created (it will only be generated if a server error occurs).
If the file was created, please upload it to a platform like **Google Drive** or **Dropbox** (whichever you usually use) and share the link with me (make sure it is publicly accessible) so that I can analyze it.

Best Regards,
Otto

March 3, 2025 at 11:24 am #16768672

Martynas.V

Helped by chat support.