Translation queue empty

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This topic contains 8 replies, has 2 voices.

Last updated by danieleB-4 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
July 11, 2023 at 1:35 pm #14015661
danieleB-4	Hi, I have some automatic translations to review before publishing. When I wnat to check the entire list, the Translation queue is empty. What is the link to your site? hidden link I see some error connecting to ATE server, but neither my hosting provider (OVH) or hosting platform (Plesk), that are both managed by me, block anything. Can you please help^
July 11, 2023 at 4:16 pm #14017075
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.
July 12, 2023 at 3:47 pm #14026807
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The issue can be seen here hidden link as shown in the attached screenshot. You need to check with your hosting provider to fix the REST API issue. Could you check?
July 12, 2023 at 4:13 pm #14027003
danieleB-4	Hi, yes, the REST API is disabled on the staging site (is managed on WPremote platform and I think I can't change any server setting, but I can ask), but it's correctly working on the production site. If you need to check the production site (without doing any modification) I can provide you an admin account.
July 12, 2023 at 4:26 pm #14027117
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, I would need to check your production site. IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it.
July 13, 2023 at 3:37 pm #14034685
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It's all there when I checked as shown in the attached screenshot. Can you see this on your end?
July 13, 2023 at 5:08 pm #14035303
danieleB-4	Hi, no, I see an empty list. This could be something on my end? Like antivirus or something similar? That's would be very strange, but I check anyway...
July 13, 2023 at 7:27 pm #14035817
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you try logging in using the account that you've set up for me and see if you're able to see the translations?
July 14, 2023 at 10:26 am #14039241
danieleB-4	Hi, i've figured out the issue: for unknown reason, the user "admin" can't see translations until i manually add the user in the translators list for any language. Strangely, in the Staging site, tha't not required. The issue is resolved for me, thank you for pointing me out that the user is the key 🙂 have a nice day
July 14, 2023 at 10:28 am #14039243
danieleB-4	The issue is resolved for me, thank you for pointing me out that the user is the key 🙂!