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Last updated by Mihai Apetrei 2 weeks, 4 days ago.

Assisted by: Mihai Apetrei.

Author Posts
June 16, 2025 at 12:14 pm #17138518

Ryan Crozier

<b>Background of the issue: </b>
I am trying to activate Pay As You Go for a website.

<b>Symptoms: </b>
In Translation Management -> Translation Tools, I receive an error as shown in the screenshot: hidden link

<b>Questions: </b>
How can I resolve this error in Translation Tools when trying to activate Pay As You Go?

Screenshot 2025-06-16 at 15.16.58.png
June 16, 2025 at 1:03 pm #17138807

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi Ryan,

1. Can you please check with your hosting support team to ensure that the following domains are whitelisted?

- cdn.wpml.org
- wpml.org
- ate.wpml.org
- api.wpml.org
- ams.wpml.org

2. Next, let’s confirm that everything on the minimum requirements list is set up as specified in the documentation, including this:

- https://wpml.org/forums/topic/i-am-getting-an-error-with-automatic-translation/#post-11842341

3. If the steps above do not resolve the issue, we may be facing a compatibility problem. It's also possible that one (or more) plugins, or your theme, have been changed or updated recently, which could be causing this problem.

To troubleshoot further, please follow these steps to see if the issue persists in a minimal environment:

- Deactivate all non-WPML plugins.
- Temporarily switch to a default WordPress theme, such as Twenty Twenty-One.
- If the issue is resolved, reactivate the plugins one by one to identify the source of the problem.

❌ Please remember to back up your database and website before performing these tests ❌

Following these steps should help us determine the cause of the issue.

Please keep me updated on your progress.

Mihai Apetrei