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Last updated by Noman 2 months, 3 weeks ago.

Assisted by: Noman.

Author Posts
August 15, 2025 at 11:18 am #17323276

yannM-18

Background of the issue:
I am trying to update my WPML plugin, but I received a message saying my WPML account has expired. I uploaded the new OTGS file, but it didn't resolve the issue.

Symptoms:
The message says: 'Your WPML account has expired. Renew today to protect your site from breaking changes in future WordPress releases.'

Questions:
Why is the message about account expiration appearing even after uploading the new OTGS file?
How can I resolve the issue of the expired account message?

August 16, 2025 at 6:26 pm #17324960

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This issue usually occurs when WPML is registered with an expired license key. After buying/renewing the license, we recommend deleting the old key and generating a new one by following these steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key and create a new one.

3. Edit the 'wp-config.php' file of your WordPress installation and place the following line of code:

define( 'OTGS_INSTALLER_SITE_KEY_WPML', 'your-site-key' );

4. Make sure to paste this line of code right above where it reads:

/* That's all, stop editing! Happy publishing. */

Please, get your site key from your wpml.org account and adjust the provided line of code accordingly.

5. After that, please go to the Plugins >> Add New Plugin > Commercial tab page again and see if that message goes away.

Here is a doc for more details:
https://wpml.org/faq/automatic-wpml-registration-using-php-for-easy-moves-between-production-development-and-staging/

6. If you want I can do the above steps on your site quickly, please provide temporary access (WP-Admin and FTP Login info) to your site, so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

Please let me know the results,
Thank you

The topic ‘[Closed] Update’ is closed to new replies.