Urgent — English admin menu missing from Appearance → Menus / WP Menus Sync shows menus but admi...

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 replies, has 0 voices.

Last updated by Kor 1 day, 14 hours ago.

Assisted by: Kor.

Author	Posts
October 28, 2025 at 12:10 am #17523857
khalidA-55	Background of the issue: I am trying to manage my site's menus using WPML with the Woodmart theme. My site is multilingual, supporting English, French, and German. I have not made recent changes to the menus or language settings, and this issue appeared suddenly. Symptoms: In WP Admin → Appearance → Menus, the English menu is missing, showing 'Create your first menu below' when English is selected, despite the menu existing and displaying correctly on the frontend. WPML → WP Menus Sync shows menus as synchronized, but the admin shows outdated menus for French and German. Questions: Why is the English menu missing in the WP Admin → Appearance → Menus? Why does WP Menus Sync show menus as synchronized, but the admin displays outdated menus for French and German?
October 28, 2025 at 9:24 am #17525103
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked your screenshot and I can see the issue you had there. Could you please try creating a sample menu in the primary language and let me know if it forces the missing menu items to show up? If the issue persists, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.