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This topic contains 17 replies, has 2 voices.

Last updated by Bigul 2 years, 4 months ago.

Assisted by: Bigul.

Author Posts
March 7, 2023 at 10:38 pm #13193809

Maximilian Wellner

please check this screenshot

Bildschirm­foto 2023-03-07 um 23.37.10.png
March 8, 2023 at 8:19 pm #13201823

Maximilian Wellner

hello?

March 9, 2023 at 8:30 am #13204341

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please share the following details for tracking this.

1) Are you getting this result in the frontend or backend of the site? Please describe more about this.

2) Which tool you are using for the evaluating the performances & DB queries

Just to make sure, have you upgraded to WPML 4.6 on this site? Because as per the Debug information you are using WPML 4.5.14.

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Thanks!

Bigul

March 9, 2023 at 3:17 pm #13208719

Maximilian Wellner

upgraded. Getting such results results in front and back

March 10, 2023 at 6:45 am #13213781

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please fill in the private details fields after a full site backup{mandatroy}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

Also, please let us know the exact steps to reproduce the issue on your site.

--
Thanks!

Bigul

March 14, 2023 at 7:29 am #13239383

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates and login information. Please check the attached images. But I am getting 503 services unavailable while accessing admin pages and also getting a fatal error when visiting the Plugins page.

So please check if you are getting any errors related to WPML in the WordPress Debug log or server error log.

--
Thanks!

Bigul

2023-03-14_12-50-51.png
2023-03-14_12-44-45.png
March 14, 2023 at 11:34 pm #13246903

Maximilian Wellner

check now pls

March 15, 2023 at 7:47 am #13248623

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Now the site is not showing any Fatal or 503 errors. Have you made any changes in the setting?

Which tool you are using for monitoring the performance issue?

Please upgrade to the latest version of the plugins(PW WooCommerce Gift Cards, Rank Math SEO PRO, and Uncode WPBakery Page Builder) after a full site backup. Then check whether the issue is existing or not.

--
Thanks!

Bigul

March 16, 2023 at 12:58 am #13255477

Maximilian Wellner

I used query monitor. plugin updates don't change anything

March 16, 2023 at 8:34 am #13257245

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site.

--
Thanks!

Bigul

March 16, 2023 at 5:51 pm #13263299

Maximilian Wellner

sure 🙂

March 17, 2023 at 5:41 pm #13271871

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the permission. I made a copy of the site using Duplicator Pro. Will do more testing on my local copy and get back to you as early as possible. Please wait.

--
Thanks!

Bigul

March 20, 2023 at 9:47 am #13282127

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

I had a few rounds of testing in my local copy after upgrading to the latest version of WPML(4.6.1) and Query Monitor(3.12.0). WPML is not showing any unwanted queries in my testing. So consulting it with our team for an expert opinion. We will get back to you as early as possible. Please wait.

--
Thanks!

Bigul

March 23, 2023 at 5:15 am #13311125

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

We are still working on the issue with the help of our second-tier team. Please wait. We will get back to you as early as possible.

--
Thanks!

Bigul

April 4, 2023 at 10:57 am #13399033

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Our second-tier team is currently debugging this ticket. We will get back to you as soon as possible. Please wait.

--
Thanks!

Bigul