WooCommerce login form texts

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Tagged: Exception

This topic contains 13 replies, has 0 voices.

Last updated by alexanderI-16 4 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
June 2, 2025 at 9:06 am #17097034
alexanderI-16	Background of the issue: I am trying to translate WooCommerce login form texts on my site hidden link using WPML. I have checked the documentation and followed the steps from the topic https://wpml.org/forums/topic/some-texts-in-woocommerce-login-form-have-not-been-translated/. Symptoms: Some texts in the WooCommerce login form have not been translated. Questions: How can I ensure all texts in the WooCommerce login form are translated using WPML?
June 2, 2025 at 9:12 am #17097096
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Please let me know the page where I can see the issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
June 2, 2025 at 1:49 pm #17098224
alexanderI-16	Hi, You can find the WP Admin credentials in the following link: Best regards, Stelios
June 3, 2025 at 7:16 am #17100243
alexanderI-16	Hi, In the following link, you can also find the FTP user credentials. The login form is displayed in two places: on /my-account and when you click the account icon—both of which appear only when you are not logged in. Best regards, Stelios
June 3, 2025 at 1:51 pm #17102663
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I have deleted the credentials as they were added on public. I was able to view the credentials but now I am not able to add it anymore. Please, could you please add the credentials in a private way. The private box looks like this: hidden link
June 4, 2025 at 3:14 pm #17107227
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Do you give me permission to install plugin Check Conflicts? That way I can deactivate plugin without affecting your site. Thanks.
June 5, 2025 at 5:37 am #17108556
alexanderI-16	Yes, you can install Check Conflicts. Thank you. Best regards, Stelios
June 6, 2025 at 5:21 pm #17114754
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! The problem is related to Xstore theme. When I change to a defatult theme it appears translated correctly. In order to study and see if I can reproduce the problem to send it to the compatibility team, could you please install the theme in the following site? hidden link Please let me know when it is done.
June 11, 2025 at 6:38 am #17124040
alexanderI-16	Hi, I tried installing the theme on the specified site, but I received the error shown in the attached screenshot. Best regards, Stelios
June 11, 2025 at 5:42 pm #17127467
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	You need to add it from Themes--> add new Please let me know when it is installed. Thank you.
June 12, 2025 at 5:13 am #17128299
alexanderI-16	I installed it. Best regards, Stelios
June 12, 2025 at 5:47 pm #17131118
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Ok thanks. I was able to reproduce the issue. I am investigating.
June 16, 2025 at 1:33 pm #17138992
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	I am preparing to send it to the compatibility team.
June 17, 2025 at 11:54 am #17142248
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! Good news — I was able to solve the issue for you. The reason those strings weren't showing up is because they come from the theme itself, which includes a custom template for the My Account page. Here's what I did: 1. I went to WPML → Theme and Plugin Localization. 2. Then I selected the inactive theme and made sure XStore was checked. 3. I clicked on “Scan selected components for strings.” After doing this, you can now go to WPML → String Translation and you'll find those strings under the domain XStore. These are the ones you’ll want to translate. I tested it with the “Username or email address” string, and it works as expected: 👉 hidden link To make things easier, I also recorded a short video showing the process: 🎥 hidden link? Let me know if you need anything else!
June 18, 2025 at 1:47 pm #17146808
alexanderI-16	Hi, It worked. Thank you! Best regards, Stelios