This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate WooCommerce products using WPML's advanced translation method, but the English version does not maintain categories, tags, and other associated product metadata. Solution: To ensure that product categories and tags are automatically translated and maintained in the English version, follow these steps: 1. Navigate to WPML -> Settings -> Post Types Translation, and set the 'yith-wcbm-badge' CPT to 'Not translatable'. 2. Go to Strings Translation and translate the 'yith-woocommerce-badges-management' string. We have published an errata about this case and are waiting for the author to fix it on their side. https://wpml.org/errata/yith-woocommerce-badge-management-premium-badges-not-showing-on-translated-products/ If these steps do not resolve the issue for existing products, you can edit the translations using the WordPress editor and then click the Update button to fix the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
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Background of the issue:
I am trying to translate WooCommerce products on my site hidden link using WPML's advanced translation method. The goal is to have the English version of the product maintain all relevant metadata from the original Spanish version.
Symptoms:
When translating a WooCommerce product, the English version correctly translates the title, description, short description, and image, but does not maintain categories, tags, and other associated product metadata. I have to manually add these data in the English version.
Questions:
How can I ensure that product categories and tags are automatically translated and maintained in the English version?
Is there a specific setting in WPML that I need to adjust to include product metadata in translations?
No, they don't use automatic translation. My client translates every product manually, not automatic translation and use advanced WPML translator, but they need to change every product to WordPress editor because the translations do not add categories, tags and other metadata.
Besides categories and tags, what other associated product metadata are not being copied to the translation?
Please give me access to your client's site and tell me how to see this issue.
Please attach some screenshots so I can better understand the problem.
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Thanks for the video. It is beneficial. Now I understand that the problem is translating the YITH WooCommerce Badge Management Premium plugin strings. I thought that the problem was with WooCommerce taxonomies like categories and tags, but according to your video, they are translated. You can check this in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Categories Tags and Brands tabs.
The YITH WooCommerce Badge Management Premium plugin is officially compatible with WPML and WooCommerce Multilingual & Multicurrency. The following guide explains how to translate its strings.
hidden link
Please ensure to follow the instructions in the guide.
For your information, I could not log into your site because the following message appeared.
ERROR: Su cuenta tiene que ser confirmada por un administrador antes de que pueda acceder
Please see the attached screenshot.
If you need me to check things further, please confirm the user.
Apologies for this delayed response, these days I have a lot of work with 2 different client websites with WPML problems.
Please excuse the account not enabled, I enabled it now, and you should to be able to connect.
We translate the badges according to the guide at hidden link and badges are translated, the issue is that they are not assigned to translated products.
I could fix this issue on your site. "OFFER" is now shown on the English product. Please see the attached screenshot.
Here is what I did. I went to WPML -> Settings -> Custom Fields Translation and discovered that the _yith_wcbm_badge fields were set to 'Don't translate'. Please see the attached screenshot. So I set them to 'Copy' and clicked the Save button. Then, I edited the product (I tried it on the test product), and clicked the Update button. This caused the "OFFER" badge to show in the English translation, as you can see here: hidden link. You will need to update any existing products with the badge to make it appear in their translation. Please confirm that this issue is fixed now.
I'm unsure if this problem only occurs on your site or is a general problem. If it is a general problem, I want to escalate it to our compatibility team. But I don't have the YITH WooCommerce Badge Management Premium plugin. Please help us with this and install this plugin on the following test site I created for this purpose. With the following link you will be directly logged in.
Here is the workaround our compatibility team found for the Badges issue.
1. In WPML -> Settings -> Post Types Translation, set the 'yith-wcbm-badge' CPT to 'Not translatable'.
2. In Strings Translation, translate the 'yith-woocommerce-badges-management' string.
If the above does not work for existing products, you can edit the translations with the WordPress editor. Then click the Update button, and the problem should be fixed.
Please let me know if you have any further questions.
