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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 9 replies, has 0 voices.

Last updated by Shekhar Bhandari 3 hours, 26 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 12, 2026 at 11:37 am #17892082

sotiriosA-3

Hi every time that I try to ryn an import with WPML All Import I have the message that I atacched. When I diactivated i runs ok but it can not understand the languages and it imports the products only in one language.

March 13, 2026 at 7:05 am #17894382

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

It looks like there is some php error happening on your site which is creating the problem, being so can you please follow the below steps and share me the results.

1. Add the following code to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem.

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

March 13, 2026 at 8:42 am #17894677

sotiriosA-3

Did you get the records?

March 13, 2026 at 9:00 am #17894742

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

No, I haven't.

March 13, 2026 at 9:29 am #17894858

sotiriosA-3

I copy paste the log file many times and I it doesn't send to you. Is this another way to send it to you?

March 13, 2026 at 9:40 am #17894904

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

You can upload the log file on google drive and share the links with me.

March 13, 2026 at 10:19 am #17894995

sotiriosA-3

Yes here you are

hidden link

March 13, 2026 at 10:25 am #17895007

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can see the error in log. To get a better understanding, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue.

Look forward to your reply.

Thanks

March 16, 2026 at 9:05 am #17899073

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Can you also add the wp-content folder zip to the drive?

Thanks!

March 19, 2026 at 12:37 pm #17910984

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

The database backup included in the ZIP file appears to be corrupted. Could you please generate a new backup and upload it? You may also consider contacting your hosting provider, as they can usually provide a backup more easily.

Thank you.