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[Closed] WPML not translating new pages and dividing whole website in 2 language sections

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This topic contains 1 reply, has 2 voices.

Last updated by Laura 1 year, 8 months ago.

Author Posts
December 18, 2023 at 7:19 pm #15087151

emmah-7

I am trying to: Ensure the WPML plugin works. Since early August, the WPML plugin has not worked on our end. We're only flagging this now as one of the individual with information to help us diagnose the issue was on leave until recently. Our tech support ensured they were using the newest WPML version and that our website met the WPML requirements listed here: https://wpml.org/home/minimum-requirements/ (which it does).

Link to a page where the issue can be seen: Not apparent at the moment as we needed to use another (free) translation plugin to ensure translation. Currently using GTranslate.

I expected to see: An English version of the site and a French translated version accessible through an FR icon on the top right of our webpages.

Instead, I got: new pages no longer being translated and error email messages were sent regularly from WordPress re: fatal error. Our side menu was divided in both English and French (instead of being only English or only French).

Note: we are unable to provide the debug information as we are unable to reinstall WPML at this time.
December 19, 2023 at 2:03 pm #15093675

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

Please understand that from your message it's impossible for us to make any diagnosis about your issue.

If you have a fatal error we need to know what it is exactly, it should be written in the mail.
If not, please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced.
1. Edit wp-config.php and insert the following lines:

      define( 'WP_DEBUG', true); //Enables the debug from WordPress
      define( 'WP_DEBUG_LOG', true);  // Enables the Log, it needs WP_DEBUG to be ste to true
      define( 'WP_DEBUG_DISPLAY', false ); // Errors and warnings will be visible on the front and back-end, it needs WP_DEBUG to be ste to true

2. Reproduce the issue.
3. Locate the debug log in: /wp-content/debug.log
4. Paste the latest lines here. No need to paste the entire log file, just the last 50 lines or so will do. Please censor any sensitive information.
https://codex.wordpress.org/Debugging_in_WordPress

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