Problem: The client is experiencing an issue where Dutch (NL) images are displayed instead of German (DE) images on the German version of a WooCommerce product page, despite wanting to show different images for each language without translating them. Solution: 1. Ensure the WPML Media Translation Add-On is active: - Go to Plugins in your WordPress dashboard and check that WPML Media Translation is installed and activated. 2. Add/Replace Media for Each Language: - Navigate to WPML → Media Translation. - Find the image you want to customize for each language. - Under each language column (e.g., DE for German), click the pencil (edit) icon. - Upload a new image or select a different one from your Media Library for that language. - Update the metadata (alt text, captions, etc.) if desired. - Click Save media translation. 3. Clear Cache and Review: - After saving, visit the product page in each language to ensure the correct images are displayed. - If changes do not appear, clear your site cache or browser cache, and look for a “Scan & Replace” option at the top of the Media Translation screen—click this if available.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You want to translate reviews on your WooCommerce site but encounter issues where the translations do not display correctly. Solution: First, ensure that the option "By default, show reviews in all languages" is enabled in your WPML settings. You can find this setting on the WPML settings page under the WooCommerce Multilingual tab.
If after enabling this setting, reviews still do not display correctly in different languages, it might be due to a plugin conflict. Specifically, the 'WooCommerce Product Reviews Pro' plugin might be interfering. Try deactivating this plugin to see if it resolves the issue. If the problem persists or if this solution does not apply to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: You are trying to access the German version of your site and encounter the error: net::ERR_CERT_COMMON_NAME_INVALID. This error typically indicates a mismatch between the domain name and the name listed on the SSL/TLS certificate. Solution: If you're running a multilingual website with WPML and using different domains for each language, you'll need to ensure that each domain has its own SSL certificate that correctly matches the domain name. This is essential to avoid common name mismatch errors.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client wants to use different images per language on a WooCommerce product page and is looking for a way to bulk-uncheck checkboxes for all products to facilitate this process. Solution: We recommend using the WPML > Media Translation to manage different images per language effectively. Here's a step-by-step guide on how to do it: 1. Add the image to the original product and mark the duplication options for the featured image and other media attachments. 2. Duplicate the product with WPML, then set the translated product as "Translate independently". 3. Go to WPML > Media Translation and replace the images with alternative versions. 4. After uploading the alternative media file at WPML > Media Translation, run the dialog that appears to replace the media in existing posts. For the issue with bulk unchecking checkboxes, currently, you need to set them individually on each existing content. However, you can globally disable those boxes for any newly created content at WPML > Settings > Media Translation. More details can be found here: WPML Media Translation FAQ
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that images available in the Dutch (NL) and English (EN) media libraries were not appearing in the French (FR) media library. Solution: We suggested checking if the French language was added later, which might have caused the synchronization issue. We recommended verifying specific WPML media settings. Specifically, we advised selecting the first three options under the media settings and clicking "Start" to synchronize existing media. For future uploads, we suggested enabling the option "When uploading media to the Media library, make it available in all languages" to ensure all media is automatically available in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
