Problem: The client reported that images available in the Dutch (NL) and English (EN) media libraries were not appearing in the French (FR) media library. Solution: We suggested checking if the French language was added later, which might have caused the synchronization issue. We recommended verifying specific WPML media settings. Specifically, we advised selecting the first three options under the media settings and clicking "Start" to synchronize existing media. For future uploads, we suggested enabling the option "When uploading media to the Media library, make it available in all languages" to ensure all media is automatically available in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
2. This change allows us to scan the theme and register the shortcode call in the String Translation. 3. Change the language of the string to Dutch and create a new pager facet named: resultaat-en, or as the shortcode appears: resultaat_en. 4. Translate the registered string so the English version displays resultaat_en. 5. Apply the same method for other languages by creating a new facet and adding the shortcode of each language under String Translation to the string 'resultaat' of the domain 'harmless-child'.
We ask the client to test this solution and inform us of the results.
Problem: The client has a multilingual WooCommerce shop and is facing an issue where the shop page slug is not correctly translated. The default language shop page slug is "/all-products/", but in English, it incorrectly shows as "/en/alle-producten/" instead of "/en/all-products/". The client has tried to translate the page and set a different slug, but the translated page remains empty, while the incorrect slug still works. The client also noticed that setting a different shop page per language is not possible.
Solution: We recommend ensuring that the Shop page is translated and published in all languages. To handle the slug translations, the client should edit the pages directly. Additionally, there are options to translate slugs related to WooCommerce under the 'Store URLs' tab in WooCommerce -> WooCommerce Multilingual & Multicurrency. We also advise following the steps in our guide to install and set up the WooCommerce Multilingual & Multicurrency plugin:
