20 automatic translations are in progress

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: ATE

This topic contains 10 replies, has 0 voices.

Last updated by Itamar 10 months, 3 weeks ago.

Assisted by: Itamar.

Author	Posts
May 12, 2025 at 2:53 pm
andreiG-2	Background of the issue: I am trying to get the automatic translation system to work again. I disabled all translations and automatic features, but there are still 20 automatic translations in progress. I deregistered and reregistered the site. Symptoms: The automatic translation system is not working reliably. There are 20 automatic translations in progress that never complete, causing a loop that breaks the translation process. Questions: How can I stop the ongoing automatic translations without losing what has already been translated? How can I ensure reliable automatic translations in the future?
May 12, 2025 at 3:24 pm #17023862
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You did not respond in the chat, so I turned this chat into a ticket. I'll consult our Advanced Translation Editor team about this problem and get back to you. I appreciate your patience. Itamar.
May 13, 2025 at 6:28 am #17025202
andreiG-2	I have tried almost all options from Troubleshooting, those 20 still remain in translation and its not clear what those are.
May 13, 2025 at 4:23 pm #17029077
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for trying my suggestions. I'm consulting our second-tier supporters about this case. I'll update you here when I have news. I appreciate your patience. Itamar.
May 14, 2025 at 8:53 pm #17034410
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Our second-tier supporter noticed that the Classic Translation Editor is selected in WPML -> Settings -> Translation Editor. Please see the attached screenshot. Is this intended? We suspect this might cause the stuck message about 20 automatic translation jobs in progress. If you used the Advanced Translation Editor and never intended to, and also never used the Classic Translation Editor, switch back to the Advanced Translation Editor and see if it helps to correct this issue. ** Important! Please make a full site backup (files and DB) before you proceed with those steps** Regards, Itamar.
May 16, 2025 at 2:44 pm #17042520
andreiG-2	Yes of course I already tried that. I thought switching to manual will solve the issue, but it remains there no matter what is selected
May 16, 2025 at 2:47 pm #17042542
andreiG-2	I tried with pay-as-you-go, now i have prepaid credits, it always says it has no credits after a while, there is a button to fix, i press it and it loops a few minutes later again.
May 16, 2025 at 2:48 pm #17042543
andreiG-2	here
May 18, 2025 at 3:24 pm #17045701
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for trying my suggestions. I can see the message: 22 translations left in the queue... Please see the attached screenshot. I'm consulting our second-tier supporters about what could be stuck here. I'll update you once I have their reply. I appreciate your patience. Itamar.
May 19, 2025 at 6:08 pm #17050117
andreiG-2	yes exactly, thank you!
May 21, 2025 at 8:38 pm #17059011
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you have not tried it yet, please try the following: 1. Go to WPML -> Translation Management. 2. Deactivate the Translate Everything Automatically option. Please see the attached screenshot. 3. Wait for a minute or two and activate it again. See if it solves the issue of stuck translations in the queue. If it does not solve the issue, we need to inspect and possibly correct something related to it in your site's DB. For this, please provide us with FTP access to your site and allow us to install the hidden link">Adminer script (a script to manage DBs). I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.

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