Background of the issue:
I'm trying to translate my pages using WPML, but it doesn't work. We tried everything, even moving from one provider to another with a new VPS. Here you can see what's shown on the wp_icl_translate_job with the command: wp db query "SELECT * FROM wp_icl_translate_job;". Link to a page where the issue can be seen: hidden link
Symptoms:
All translation jobs are blocked. We have been dealing with this issue for many months, and nothing works.
Questions:
As you can see in the sql result, there is many attempts (ate_sync_count) up to 650!
I don't know if the problem is on your side, blocking the requests. Or with the wpml plugin who don't update the db correctly.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
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